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Service Level Agreement (SLA)

Service Level Agreements at the Dulani Business Center

Service Level Agreement (SLA)

Micro Enterprise Qualification and Empowerment Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

Foundation Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

Restaurants and Cafes Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

Artificial Intelligence in Smart Marketing Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

Economic Feasibility Studies Skills Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

Financial Management Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

Development Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

Digital Marketing Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

E-commerce Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

Financing Preparation Program

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Delayed until the completion of training batches

Training Courses and Workshops

Expected Service Completion Time

1 day

Service Availability Time (Hours/Day)

24

Notes

Consultations

Expected Service Completion Time

Immediate service

Service Availability Time (Hours/Day)

24/7

Notes

Affected by the availability of the consulting team

Supportive Events

Expected Service Completion Time

Immediate service

Service Availability Time (Hours/Day)

24/7

Notes

Affected by the scheduling of future events

Empretec Saudi Arabia

Expected Service Completion Time

5 days

Service Availability Time (Hours/Day)

24/7

Notes

Technology Partners Initiative

Expected Service Completion Time

Immediate service

Service Availability Time (Hours/Day)

24/7

Notes

Volunteering

Expected Service Completion Time

Immediate service

Service Availability Time (Hours/Day)

24/7

Notes

Tajseer Program

Expected Service Completion Time

Immediate service

Service Availability Time (Hours/Day)

24/7

Notes